Ford Corporate Says It's "Customer Pay"

Called Ford Corporate to see what they had to say about my problems. Snippy Shannon seemed rather annoyed and asked me what result I wanted. I said I wasn't calling about a result, I was calling to find out how Ford supports its customers who have broken Ford products.

The way she put it was, "Sir, that is customer pay." Seems 79,000 miles is far past the life they back up of 36,000.

My questions for Ford if anyone ever gets around to it:

1. Is $1500 for a tune-up acceptable for your products? If it is, I need to know and other people need to know. If it is not, what should I do, that's what it cost me.

2. First trip after the $1500 tune-up, within 500 miles the motor fails. Ford dealer who inspected the damage says something was introduced to the engine during the $1500 tune-up. Midas who did the work says the Ford motor came apart. It costs $1000 to pull the motor and look and even that could be inconclusive. New Ford motor is $8500, the truck NADA's at $8000. I've already spent $1500. So... my second question is :

Seeing that a customer of theirs faces these types of problems with their products that may or may not be a result of engine failure but at the very least the result of poor engine design that caused something to be introduced during the $1500 tune-up, what help do they offer? What support do they offer for their products? I think I got my answer today: customer pay.

There a lot of these trucks on the road. It's a ticking time bomb for some Ford owners out there.